Accor FR
Sales & Distribution Support Specialist (Remote – ON or NB)
Company: Accor
Work Type: Remote (Candidates in Ontario or New Brunswick preferred)
Department: Sales & Distribution Support
Location: Americas Region (Remote role with interaction across global teams)
About Accor
Accor is a global leader in Augmented Hospitality, employing over 300,000 Heartists (employees) worldwide. The company champions a culture of inclusivity, growth, and purpose, offering limitless opportunities across its global network of hotels and support services.
Role Summary
As a member of the L1 Sales & Distribution Support Team, you’ll play a vital role in providing frontline support for hotel teams and head office users across the Americas. You’ll work in coordination with Level 2 teams, distribution specialists, and external providers to resolve technical and operational issues related to sales systems, distribution platforms, and hotel technology.
Key Responsibilities
-
Manage and resolve daily support tickets related to Sales & Distribution systems
-
Collaborate across departments (Sales, Distribution, Loyalty, E-commerce, Pricing, HUBs)
-
Act as a point of contact for hotel teams needing technical and process assistance
-
Maintain a high standard of customer service and quick response times
-
Escalate and coordinate issues with Level 2 teams as needed
-
Contribute to service improvement by analyzing recurring issues and proposing solutions
-
Use tools like ServiceNow to track support cases and resolutions
Key Qualifications & Experience
-
Background in hotel distribution systems (e.g., CRS, ORS, channel managers)
-
Experience in a support or operational role, ideally within hospitality tech
-
Strong understanding of Accor’s distribution ecosystem is an asset
-
Knowledge of ServiceNow and other ticketing platforms
-
Strong communication skills; fluent in English (written, spoken, and read)
-
A positive, proactive, and autonomous mindset
-
Able to manage pressure and prioritize tasks in fast-paced environments
-
Excellent problem-solving and stakeholder collaboration skills
Preferred Traits
-
Interest in support and optimization functions
-
High attention to detail and commitment to quality service delivery
-
Strong cross-cultural awareness and team collaboration experience
Why Join Accor?
-
Inclusive and dynamic company culture
-
Flexible, remote work structure
-
Global career growth opportunities
-
Focus on work-life purpose and learning
-
Empowering you to “Be Limitless” in your career journey
🔗 Learn more: https://careers.accor.com
More related jobs
Technology Jobs in Halifax, Canada