Hyatt Place Calgary Airport
Job description
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Ability to drive the hotel shuttle.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Assist Food & Beverage operations when needed.
Requirements
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Understanding of how travel planning websites operate, like Booking.com, Expedia.
• Professional Customer service attitude and a team Player
• Excellent communication and organizational skills
• Ability to adapt smoothly to busy environment
• Available to work any day of the week
Job Types: Part-time, Permanent
Additional pay:
• Overtime pay
Benefits:
• On-site parking
Schedule:
• 8 hour shift
• Day shift
• Holidays
• On call
• Overtime
• Weekends as needed
Work Location: In person