Website Amazon
The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lines.
Central Objective
To ensure treatment of employees that is fair, respectful, and consistent with our framework of core business values and objectives.
Responsibilities
This position’s responsibilities fall into proactive and reactive categories.
We are seeking an ER Manager with a demonstrated ability to:
• Collaborate with and influence field operations managers, human resources, and contractors;
• Analyze multiple levels of employee and partner feedback to identify risks and gaps;
• Create, audit, and sustain positive workplace relations programs;
• Design and conduct positive workplace relations training that drives best practices.
The Manager also works reactively on crisis-oriented situations under severe time constraints.
Balancing time between projects and crisis-response is a critical component for success in the position.
Requirements
The Employee Relations Manager will possess:
• Employee and labor relations expertise;
• Excellent judgment and highly-developed analytical, interpersonal, and communication skills;
• A strong project management background, capable of independently owning large-scale, network-wide projects.
The successful Manager will become an important ‘source of truth’ regarding whether the organization is meeting its core values and principles.
Key Responsibilities
This is a full-time position that reports into the Worldwide Consumer organization for Amazon.com. The position will support sites across one or more operational regions, requiring comfort with travel.
• Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
• Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment.
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience.
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations.
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions.
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
• Work at Scale: Launch and manage sustainable mechanisms for entire networks.
Qualifications
Bachelor’s degree required; 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
Successful record of creating, improving and executing programs at scale.
Excellent skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
Strong communication skills in written and verbal form; extensive public speaking, training, and/or communication skills.
Ability to quickly connect with people across a wide variety of backgrounds.
Skilled in MS Excel, Word, SharePoint & PowerPoint; curious about new learning technologies.
Preferred Qualifications
Advanced degree, JD, or other specialized training in labor/employee relations.
Leadership experience in distribution, logistics and/or transportation industries highly desired.
Experience building and launching programs that measurably impact positive engagement.
Experience analyzing and using metrics to identify vulnerabilities and drive improvements in the employee experience.
Comfortable in a fast-paced environment and able to manage through ambiguity and change.
Solid sense of accountability, high-quality judgment and sound decision-making.
Fluency in multiple languages.
Ability to handle confidential information and escalate issues when appropriate.