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Join Our Team at YMCA Calgary and be part of an organization that makes a real difference in people’s lives. As a Duty Manager – North, you will play a vital role in ensuring the smooth operation of our facilities, providing exceptional customer service, and maintaining a safe and secure environment for all users.
About Us:
We are a charity that has been serving the community since 1902, evolving into a vibrant organization with a presence in every quadrant of the city. Our mission is guided by our core values of honesty, caring, respect, and responsibility, which form the foundation of our commitment to making a positive impact in the lives of those we serve.
About This Role:
The Duty Manager – North will be responsible for holding regular weekly Duty Manager shifts at regional facilities, working flexible hours, including evenings and weekends, with irregular and extended hours. You will operate at multiple regional facilities across the association, maintaining a fast-paced work environment with high pressure and stress situations. You will provide excellent customer service and de-escalate situations with effective communication skills, multitask, and prioritize to meet facility operations demands, maintain a safe work environment, and ensure the safety of all facility users.
Responsibilities:
• Holding regular weekly Duty Manager shifts at regional facilities
• Working flexible hours, including evenings and weekends, with irregular and extended hours
• Operating at multiple regional facilities across the association
• Maintaining a fast-paced work environment with high pressure and stress situations
• Providing excellent customer service and de-escalating situations with effective communication skills
• Multitasking and prioritizing to meet facility operations demands
• Maintaining a safe work environment and ensuring the safety of all facility users
• Ensuring facility security and following opening and closing procedures
• Responding to facility emergencies, first aid requests, incidents, and thefts
• Accurately recording incidents and interactions through internal reporting systems
• Coordinating emergency responses within the branch, including contacting emergency services and administering first aid and CPR when required
Qualifications:
• Post-secondary education is preferred
• Proven experience acting as a leader in dynamic environments, people, and situations
• Exceptional customer service skills
• Strong conflict resolution skills
• Experience in a leadership position
• Interest in and dedication to Health and Safety policy and procedure
• Able to multitask and demonstrate strong time-management skills
• Communicates effectively both orally and in writing
• Current Standard First Aid with CPR-C certification within the last 12 months from an approved AB OHS provider
• Evidence of a clear Police Information Check and Vulnerable Sector Search
• Three professional references
Benefits:
• Complimentary YMCA Calgary membership, including a linked membership for dependent children
• Program discounts
• Ongoing leadership development and opportunities
• Leadership award opportunities
• Scholarship opportunities
• Paid recertification and training