Website Brand Momentum
Job Summary
Brand Momentum is seeking a highly motivated and customer-focused Key Holder to join our team. As a Key Holder, you will be responsible for ensuring high levels of customer satisfaction through excellent service.
About the Role
This is a part-time opportunity that requires 15-25 hours of work per week. You will be responsible for welcoming customers to the store, answering their questions, and providing assistance and information on product features. Additionally, you will be expected to actively seek out customers in-store and remain knowledgeable on products offered and discuss available options.
Main Responsibilities
– Ensure high levels of customer satisfaction through excellent service
– Assess customer’s needs and provide assistance and information on product features
– Welcome customers to the store and answer their questions
– Go the extra mile to drive sales
– Actively seek out customers in store
– Remain knowledgeable on products offered and discuss available options
– Cross sell products
– Handle returns of merchandise
– Build trusted relationships with customers
– Comply with inventory control procedures and visual merchandising standards
– Act as a brand ambassador for our products
– Act as a team member to achieve sales targets and goals
– Opening and closing procedures
– Support with cash handling and inventory duties including restocking of products
– Assist with corporate gifting
– Other duties as assigned
Requirements
– Proven work experience as a Retail Sales associate, Sales representative or similar role
– Basic understanding of customer service practices and sales principles
– Track record of achieving sales targets
– Hands-on experience with POS transactions
– Familiarity with inventory procedures
– Solid communication and interpersonal skills
– A friendly and energetic personality with a customer service focus
– Ability to perform under pressure and address complaints in a timely manner
– Availability to work flexible shifts
– High school diploma
– A passion for chocolate