West Neighbourhood House
Job description
(Overnight On Call Emergency Response)
West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based
agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose
of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the
community to gain greater control over their lives and community. Our programs are delivered annually to
approximately 18,000 people of all ages by a dedicated team of approximately 235 staff and over 1,400
volunteers.
The Personal Support Worker provides in-home personal care and light housekeeping services to seniors
and people with disabilities who are frail, vulnerable and/or suffering from social isolation. Individuals may
live in the community or in a supportive housing environment.
West Neighbourhood House is actively seeking applications from Indigenous, Black and
People of Colour, persons with disabilities, women and persons of all sexual orientations and
gender identities/expressions. Applicants with lived experience as a participant of West
Neighbourhood House programs, or related programming from similar organizations, are
also strongly encouraged to apply.
West Neighbourhood House will provide accommodation throughout the recruitment &
selection process to applicants with disabilities. During any stage of the recruitment process,
please indicate the nature of any accommodation(s) you may require. Any information
received relating to accommodation measures will be addressed confidentially.
Responsibilities:
• Carrying a cell phone and responding to Assisted Living High Risk clients’ calls in the community
and at West Lodge/Springhurst between 9:30 pm and 6 am;
• Attending to personal emergencies or crises at West Lodge/Springhurst and in the community if
required between 9:30 pm and 6 am;
• Checking in with the client in person if necessary within 15 minutes of the call;
• Calling 911 when appropriate and waiting for the paramedics;
• Providing hands-on personal care as needed for such activities as bathing, dressing, toileting,
grooming/hygiene, preparing meals, adhering to dietary restrictions, monitoring medications and
ensuring medications are taken properly;
• Documenting occurrences and following up with team leader/coordinator;
• Documenting services provided to clients to assist in service evaluation reports and funding
proposals;
• Participating as a team member on planning initiatives, in-House committees or activities;
• Provide assistance with other tasks as required.
Qualifications:
• Personal Support Worker (PSW) Certification
• Knowledge is required of the in-home needs of seniors, of the frail, chronically ill, palliative and/or
cognitively impaired and individuals living with disabilities in the community;
• Physical ability to provide program services such as personal and hygiene care, light housekeeping
duties and to physically assist the clients with transferring from bed to chairs, wheelchairs and
washrooms;
• Skills in crisis intervention combined with excellent interpersonal and verbal skills in order to
interact with clients, their families and their caregivers, and to provide support and empathy, in a
multi-cultural community setting;
• Ability to be on call and attending to personal emergencies or crises at West Lodge/Springhurst and
in the community if required between 9:30 pm and 6 am (including weekends and statutory
holidays).
• Must be available to respond to clients during emergencies and be able to arrive at the
client’s home within 15 minutes of the call. In order to do so, staff must live in an the
catchment area bounded by King St. W./Roncesvalles Ave./Bloor St. W./Ossington
Ave.
• CPR and First Aid Certification an asset;
• Good written and verbal language skills in English;
• Ability to speak a second language is an asset.
Status: Casual Part Time (Bargaining Unit Position)
Start Date: ASAP
Hours: on call overnight from 9:30 pm and 6 am for a one-week period
Rate: $200 per week for carrying and responding to phone calls plus minimum 2
hours at $25.07/hour as of April 1, 2024 (direct care) for outcalls 5% vacation
pay, 6% in lieu of benefits, 12.5 vacation days and 3 discretionary days
Unit: Older Adult Centre
Immediate Supervisor: Coordinator, Home Support
Posting Date: March 14, 2024
Closing Date: Ongoing Recruitment. Resumes will be considered as they arrive.
Note: All Personal Support Workers are required to be fully vaccinated as
a condition of hire in accordance with the West Neighbourhood
House Covid-19 Vaccination Policy
Please send your cover letter and resumes as soon as possible to:
Hiring Committee
588 Queen St. W.
Toronto, Ontario
M6J 1E3
jobs@westnh.org