Website Amazon
Job Title:
ITS Support Engineer
About the Role
We are seeking a highly skilled and customer-focused ITS Support Engineer to join our dynamic IT Services team at Amazon. As an ITS Support Engineer, you will be responsible for providing seamless end-to-end services and frictionless on-site technical support to Amazon’s corporate employees.
Key Responsibilities
• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware.
• Provide on-call support for high severity incidents and act as an escalation point of contact for team.
• Assist with activities to triage and escalate system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
About the Team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued.
Inclusive Team Culture
Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources.
BASIC QUALIFICATIONS:
• High school or equivalent diploma
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of IT client, server, and network service delivery experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• Occasional travel required based on needs of the business
PREFERRED QUALIFICATIONS:
• Bachelor’s degree
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in Active Directory and Windows Server backup solutions
• Experience with audiovisual, video conferencing or event support
• Ability to write simple scripts in an administrative language
• Strong analytical skills with demonstrated problem solving abilities
• Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.