Product Operations Program Manager

Job description

Product Operations | Program Manager

Who we are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
• *About this team**:
The Product Operations Team’s mandate is to transform lululemon’s product operating model to reduce complexity and anything that gets in the way of clean execution of our strategies. We do this by enabling people, process, technology, and sustainment to support the Product team. We partner with Supply Chain and Enterprise Operations to bring our enterprise business strategies to life.
• *A day in the life**:
The Product Operations Program Manager is accountable for overseeing, planning, leading and executing large, complex, multi-stream programs and strategic initiatives that enable business transformation across the Product organization. This person is an experienced strategist, planner and operator that independently, through leading dynamic teams and by way of executive and stakeholder influence, delivers business critical solutions that enable us to deliver on our long-term enterprise goals.
• *Key Responsibilities**:

– Leverage understanding of current state people, process and technology capabilities, knowledge of industry best practices and critical problems solving skills to identify business needs and define new and improved ways of working across the Product organization
– Lead the planning and implementation of large, complex programs and strategic initiatives, including creation of project charters, implementation plans and business requirements, project delivery, and go-live and sustainment efforts
– Facilitate and lead workshops, and deliver updates and presentations to product leadership
– Lead and oversee the planning, implementation and adoption of new and transformative business processes, including documentation of current-state processes, design, implementation and ongoing operation of new processes, development of tools to monitor effectiveness of new processes, and support in establishing connectivity across current and new processes to deliver operating model transformation
– Deliver regular program updates to Initiative Leader and other cross-functional leaders
– Create an environment where people can perform at their best, grow through continual development and achieve outstanding results
• *Support Activities**:

– Support Initiative Leader and other cross-functional leaders in defining program vision, strategy, KPIs and roadmap
– Advise program leadership on resolution of issues and risks
– Provide strategic input into and support in the buildout of annual strategic initiative planning and AOP budgeting
• *Required Skills and Experience**:

– 8-10 years of relevant experience in project management, strategy, operations or other related field, preferably in a vertically integrated, global retail environment
– Demonstrated experience in design and delivery of complex, multi-stream programs and projects, including preparation of project charters, delivery plans and status updates, facilitation of workshops and leadership meetings, and coordination of change and training efforts
– Experience in process design and architecture
– Exemplary attention to detail and accuracy
– Excellent communication skills both written and oral
– Proven ability to excel in a highly collaborative environment, with a passion for cross-functional engagement, enrolment and alignment
– Demonstrated capacity to manage multiple priorities, work in a high pressure environment and deliver high quality product under tight timelines
– A team player that truly believes they are successful when the organization is successful
• *Must haves**:

– Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
– Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
– Communicates with honesty and kindness, and creates the space for others to do the same.
– Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
– Fosters connection by putting people first and building trusting relationships.
– Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
• *NOTE**: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medica