Toronto Public Library
Workspace Technology Analyst
Location: Toronto Public Library – 120 Martin Ross, Toronto, ON
Employment Type: Permanent, Full-Time (35 hours/week)
Salary: $62,626.20 – $70,707.00 annually
Schedule: Monday to Friday 9:00 AM – 5:00 PM (evenings/weekends as needed)
Posting Date: June 12, 2025
Closing Date: June 20, 2025
Role Overview:
You will provide technical support and manage workplace technology such as desktops, laptops, printers, and software across TPL. The role combines hands-on hardware/software troubleshooting, deployment, vendor collaboration, and staff training to maintain efficient and productive technology environments both onsite and remotely. You’ll also contribute to ongoing improvements and documentation efforts.
Key Responsibilities:
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Provide 2nd level hardware, software, and incident support to staff, onsite and remotely, meeting SLA targets.
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Support selection, procurement, deployment, and maintenance of IT equipment including desktops, printers, mobile devices, and conferencing systems.
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Collaborate with Service Desk, vendors, and project teams to resolve complex technical issues.
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Participate in hardware/software rollouts, asset management, and branch renovations.
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Create and maintain documentation, support articles, and training materials.
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Manage IT asset inventory, license tracking, and maintain spare hardware stock.
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Assist with onboarding/offboarding equipment setups.
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Travel regularly to Greater Toronto Area branches.
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Provide excellent customer service and suggest process improvements.
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May be required to work evenings, weekends, holidays, and be on call.
Qualifications:
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2 years post-secondary education in IT or related field.
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Minimum 3 years relevant IT support experience (or equivalent).
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IT certifications (Microsoft, ITIL) are a plus.
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Strong customer service skills and ability to communicate technical info clearly.
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Proficient in troubleshooting Windows, MacOS, mobile OS, Microsoft 365 Apps, collaboration tools (e.g., MS Teams), AV equipment, and printers.
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Experience with malware investigation and endpoint security.
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Skilled with diagnostic and logging tools.
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Vendor management and asset management experience required.
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Able to lift and carry IT equipment.
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Valid vehicle for GTA travel preferred.
Additional Info:
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TPL is committed to equity, diversity, and inclusion.
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Accommodations are available throughout the recruitment process on request.
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