Website Hotel X Toronto
Job Summary
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• The Seasonal Telephone Operator will serve as the primary point of contact for guests, responding to inquiries and resolving issues in a prompt and professional manner.
• Responsibilities include handling guest requests, updating records, and collaborating with other departments to deliver exceptional service.
Core Responsibilities
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• Manage incoming calls and respond to guest inquiries with efficiency and courtesy.
• Assist guests with inquiries and requests regarding hotel services, facilities, and local attractions.
• Maintain accurate records of all calls received and relayed, ensuring compliance with hotel policies.
• Support other departments as needed, participating in cross-functional initiatives to enhance guest experiences.
Required Skills and Experience
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• Minimum 3 years of experience in front desk or reservations in a hotel or related industry.
• Excellent oral and written communication skills, with a pleasant telephone voice.
• Strong organizational and problem-solving skills, with attention to detail and ability to multitask.
• Proficiency in MS Office applications and basic computer skills, with familiarity with hospitality software preferred.