The Home Depot Canada
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
The Lot Associate’s primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours play a vital role in this position, as the Lot Associate is often the first and last Associate to interact with a customer.
Key Responsibilities:
Ensures Customer Satisfaction
• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer.
• Maintain a sufficient quantity of carts near the entrance of the store.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.
• Approach customers to determine if they need help loading product into vehicles and/or shopping carts.
• Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Maintains Safety and Security
• Ensure that all exits/loading areas are not blocked or cluttered; sweep and clean debris off front apron and lumber loading pad.
• Follows all Safety and Loss Prevention policies and procedures.
• Using appropriate safety procedures with all equipment.
Competencies:
• Communicates Effectively
• Customer Focus
Skills:
• Interpersonal skills
• Organizational skills
• Attention to detail
Direct Manager/Direct Reports:
• Front End Supervisor
Travel Requirements:
• None
Physical Requirements:
• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
Working Conditions:
• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Working in all weather conditions – frequent exposure to different weather conditions when loading and unloading product.
• Doors are frequently open, causing drafts and interior temperature changes.
Minimum Education:
• Highschool Diploma or Equivalent
Minimum Years of Work Experience:
• 1 to 2 years Retail experience
Minimum Leadership Experience:
• NA
Certifications:
• NA
Other Requirements/Assets:
• NA