Alt Hotel Calgary East Village
Durée de l’emploi: Permanent
– Langue de travail: Anglais
– Heures de travail: 30 to 40 hours per week
– Education:
– Expérience:
• *Education**:
– Secondary (high) school graduation certificate
– or equivalent experience
• *Work setting**:
– Hotel, motel, resort
– Hospitality industry
• *Tasks**:
– Co-ordinate activities with other work units or departments
– Perform same duties as workers supervised
– Prepare and submit reports
– Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
– Assist clients/guests with special needs
– Co-ordinate, assign and review work
– Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
– Requisition materials and supplies
– Take, cancel and change room reservations
– Register arriving guests and assign rooms
– Provide information on hotel facilities and services
– Process group arrivals and departures
– Process guests’ departures, calculate charges and receive payments
– Balance cash and complete balance sheets, cash reports and related forms
– Answer telephone and relay telephone calls and messages
– Clerical duties (i.e. faxing, filing, photocopying)
– Provide general information about points of interest in the area
– Follow emergency and safety procedures
– Contact customers to deliver requested wakeup calls
– Provide customer service
– Maintain an inventory of vacancies, reservations and room assignments
– Resolve complaints and claims
– Investigate complaints and claims
• *Musical genre**:
– Opera
• *Computer and technology knowledge**:
– Internet
• *Work conditions and physical capabilities**:
– Attention to detail
– Fast-paced environment
– Standing for extended periods
• *Personal suitability**:
– Client focus
– Dependability
– Efficient interpersonal skills
– Excellent oral communication
– Flexibility
– Judgement
– Organized
– Team player
– Reliability
– Resourcefulness
• *Screening questions**:
– Are you available for the advertised start date?
– Are you currently legally able to work in Canada?
– Do you currently reside in proximity to the advertised location?
– Do you have previous experience in this field of employment?
– What is the highest level of study you have completed?
• *Experience**:
– 1 year to less than 2 years
• *Health benefits**:
– Dental plan
– Disability benefits
– Health care plan
– Paramedical services coverage
– Vision care benefits
• *Financial benefits**:
– Night shift premium
• *Other benefits**:
– Wellness program