guest service supervisor | hotel

Confidential

• Durée de l’emploi: Permanent • Langue de travail: Anglais • Heures de travail: 40 hours per week • Education: • Expérience: Education • Secondary (high) school graduation certificate Tasks • Co-ordinate activities with other work units or departments • Establish work schedules and procedures • Perform same duties as workers supervised • Prepare and submit reports • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality • Assist clients/guests with special needs • Co-ordinate, assign and review work • Requisition materials and supplies Supervision • 5-10 people Computer and technology knowledge • MS Outlook Work conditions and physical capabilities • Attention to detail • Fast-paced environment • Standing for extended periods • Work under pressure Personal suitability • Accurate • Client focus • Dependability • Efficient interpersonal skills • Excellent oral communication • Excellent written communication • Flexibility • Initiative • Interpersonal awareness • Judgement • Organized • Team player Screening questions • Are you currently a student? • Are you currently legally able to work in Canada? • Do you currently reside in proximity to the advertised location? • Do you have previous experience in this field of employment? • Do you have the above-indicated required certifications? • What is the highest level of study you have completed? Experience • 1 year to less than 2 years Health benefits • Dental plan • Health care plan • Vision care benefits Support for newcomers and refugees • Participates in a government or community program or initiative that supports newcomers and/or refugees • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) • Supports newcomers and/or refugees with foreign credential recognition Support for youths • Participates in a government or community program or initiative that supports youth employment • Offers on-the-job training tailored to youth • Offers mentorship, coaching and/or networking opportunities for youth • Provides awareness training to employees to create a welcoming work environment for youth Support for Indigenous people • Participates in a government or community program or initiative that supports Indigenous people • Offers mentorship, coaching and/or networking opportunities for Indigenous workers • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers