GFD
The Opportunity
Our Call Centre, the HIVE, is looking for highly talented professionals to grow our inbound donor experience team and provide our clients with best-in-class customer service. If you are like-minded, passionate about making a difference and have incredible people skills to offer, we are looking for you to join us as an inbound Donor Experience Representative!
Position Details
• Job Status: Full-Time (afternoon and evenings)
• Location: Onsite in North York
• Hourly Commitment: 20+ hours
• Hourly Rate: $18.00 per hour
• Employee Perks: Health Benefits plan, home and auto insurance discount rate as an employee
Your Impact
In this role, you will be cross-trained on every discipline to provide our donors and fundraisers with the best in class verification services. You will be held accountable for exceptional Donor service through embodying sales-assist aptitude, keen eye for technical accuracy and compliance to process and policies. Reporting to one of three Team Leads, Contact Center, you will be an integral part of upholding the standard for a donor centric culture.
As an entrepreneurial, rapidly growing company, we are seeking individuals who are willing to trailblaze and push the envelope for Donor Experience to new heights. Successful candidates would be motivated to develop as professionals, engage in personal growth, and seek advancement opportunities within Globalfaces Direct.
What you will do at GFD
• Tending to daily inbound calls
• Effectively objection handle and manage donor concerns in a sales assist capacity to help acquire the highest number of long-term donors and donations
• Maintain stellar knowledge of charities, quality and compliance standards
• Escalate concerns identified and be creative in recommending solutions for day to day challenges
• Perform other duties as required
What you bring to GFD
• Excellent verbal and listening skills
• Ability to recognize missed sales-assist opportunities in creating a holistic donor experience
• Ability to work well under pressure, multi-task and operate in a fast-paced environment
• Self-starter and motivator
• Superior time management and organizational skills
• Reliable and responsible – able to work effectively with minimal supervision on routine tasks that require completion to strict deadlines
• Team player
What GFD Offers You
• A competitive base salary and generous bonus opportunity
• Paid sick days and comprehensive benefit packages
• Meaningful opportunities for community engagement through volunteering opportunities
• The opportunity to grow your career in account management at a rapid pace while learning also learning how to analyze data and make sound business decisions
• An open, inclusive and diverse working environment
Additional Information
Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
Candidates must be legally entitled to work in Canada at the time of their application
Globalfaces Direct is an equal opportunity employer committed to diversity and welcomes all interested parties to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process. We sincerely thank all those who apply, however only those considered for an interview will be contacted.
• This position qualifies for the Employee Referral Program.