Courier Experience Associate Toronto, ON, Canada 

Courier Experience Associate

Company: Just Eat Takeaway.com (JET)
Location: Hybrid (Toronto – 3 days in-office, 2 days remote)
Reports to: Senior Manager, Courier Experience

About the Role:

This is a dynamic opportunity to help shape JET’s global courier engagement and loyalty strategy. You’ll advocate for courier communities across regions including Canada, the UK, Ireland, Australia, and New Zealand—designing initiatives that directly improve onboarding, retention, and satisfaction.

You’ll collaborate across Marketing, Tech, Legal, Finance, and Product, turning insight into action while championing courier needs at every level.

What You’ll Be Doing:

• Design and roll out courier engagement and loyalty programs

• Run courier insight initiatives to inform global strategy

• Improve onboarding processes for independent contractor couriers

• Support cross-functional projects (e.g., building courier-facing platforms)

• Promote best practices for courier touchpoints and service experiences

• Coordinate globally while remaining responsive to local needs

What You Bring:

• A strategic thinker who thrives on turning ideas into deliverable programs

• Passion for courier communities and understanding their needs

• Creative problem-solver who works well with ambiguity

• Excellent stakeholder management and cross-functional collaboration skills

• Strong communicator who can influence and align diverse teams

• Comfortable juggling multiple complex projects at once

Why Join JET?

• Work for a global tech leader in the online food delivery space

• Collaborative and fast-paced hybrid work environment

• Company culture that embraces diversity, inclusion, and belonging

• Opportunities to make a tangible, global impact on how JET connects with and supports its couriers

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