Gap
Job Title: Brand Associate
About the Role
As a Brand Associate, you play a key role in bringing our brand to life for customers by delivering exceptional service and fostering brand loyalty. You will use your product knowledge and customer engagement skills to educate, inspire, and assist customers in creating their ideal wardrobe. Collaborating closely with leadership, you will contribute to a best-in-class customer experience across all channels.
What You’ll Do
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Treat all customers and colleagues with respect, contributing to a positive and inclusive work environment
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Promote customer loyalty by educating shoppers about our loyalty programs
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Engage proactively with customers to drive sales and enhance service through suggestive selling
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Leverage omnichannel tools to enhance the customer experience
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Take ownership of personal sales goals and contribute to the store’s overall success
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Support various store areas including sales floor, fitting rooms, cash wrap, and back of house as needed
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Maintain a clean, organized, and inviting workspace
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Handle customer interactions and returns professionally and courteously
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Execute store operational processes accurately and efficiently
Who You Are
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An effective communicator who connects well with customers and team members
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Customer-focused, delivering exceptional service both on and off the sales floor
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Passionate about retail and comfortable thriving in a fast-paced environment
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A proactive problem solver committed to continuous learning and improvement
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Flexible and available to work varied schedules including evenings, weekends, holidays, and overnight shifts
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Comfortable using retail technology
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Physically able to move around the sales floor, stockroom, and office, including lifting up to 30 lbs
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