Website AccorHotel
In this role youll get to:
• Greet all guests with a smile and an appropriate hospitality greeting.
• To be on your post in the lobby at all times ready to greet and offer assistance to all guests.
• To provide luggage assistance upon arrival and departure to and from the guestroom or to locations specified by the guest within the perimeter of the hotel. (train station parking garage airport express bus valet front door)
• To know the check in and check out Procedures.
• To know the hotels outlet hours.
• Once in guests room provide information on hotel facilities meeting functions dining facilities local transportation alternatives and local visitor and tourist attractions.
• Provide luggage storage for guests in one of our three storage areas.
• Conduct designated deliveries to guestrooms: messages facsimiles parcels packages envelopes newspapers shoes keys and/or other items requested.
• Assist in ensuring guest and coworker safety and security by reporting any suspicious or unusual behavior to GSM and hotel security services.
• Assist in fire alarms by fulfilling duties as outlines in the hotel fire response manual.
Qualifications :
Essential Qualifications:
• Demonstrated flexibility to work weekends evenings/overnights and rotating shifts as required
• Superior verbal communication skills with a strong command of the English language
• Exceptional interpersonal abilities and a proven track record of professional public interaction
• Demonstrated capacity to maintain composure and efficiency under highpressure situations
• Strong team collaboration skills and ability to contribute to a cohesive work environment
• Unwavering commitment to delivering exemplary customer service
• Polished and professional demeanor coupled with a proactive personality
Fairmont Royal York adheres to an onsite work policy requiring your presence at our Toronto hotel five days per week. This approach is integral to fostering our peoplecentered culture which is fundamental to our operations. Your participation in this environment is crucial for maintaining our high standards of service excellence.
Additional Information :
Whats in it for you
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free drycleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness Sustainability and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks.
Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Accommodations:
We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates.
#LI
Remote Work :
No
Employment Type :
Parttime