Administrative Assistant -19323

We’re seeking an Administrative Assistant with a background in insurance to support the operations of a growing insurance organization based in Vancouver, British Columbia. This is a hybrid opportunity.

Our client is modernizing the insurance experience in Canada by merging excellent service with tech-forward solutions. Join a collaborative and fast-paced environment where professional growth and team support are highly valued. The Administrative Assistant will play a key role in both client support and internal operations, offering the opportunity to expand industry knowledge while contributing to a high-performing team.

Administrative Assistant Responsibilities:

• Answer and route phone calls using a digital phone system
• Handle incoming and outgoing mail, including scanning and organizing documentation.
• Monitor general office email inboxes and respond or escalate as appropriate
• Process customer payments and assist with deposit preparation
• Generate and distribute Certificates of Insurance (COIs)
• Maintain accurate and up-to-date policy and client records
• Provide administrative support to brokers, including drafting correspondence and managing follow-ups
• Stay current with insurance products, industry developments, and compliance requirements
• Ensure digital filing systems and client communications are well-organized
• Help foster a positive and team-oriented workplace culture

Qualifications:

• 1+ year of experience in the insurance industry (commercial or personal lines)
• 1+ year of experience in an administrative or support role
• Valid General Insurance Level 1 Licence in British Columbia
• Strong interpersonal and communication skills with a focus on customer service
• Experience using Microsoft Office 365 and EPIC or other brokerage management systems
• Detail-oriented with the ability to prioritize and manage multiple tasks
• Team player with a proactive approach to learning and problem-solving
• Post-secondary education or equivalent professional experience preferred

Compensation and benefits:

• The discussed pay range is 45,000- 52,000 dollars per year depending on experience
• Work from home capability 2-3 days per week

Only candidates already eligible to work in Canada will be reviewed. Only qualified candidates will be contacted.